Securus Technologies is a well-known company in the inmate communication industry. The main clients of the firm are facilities that are owned by institutions in the criminal and civil sector, and its main offices are located in Dallas, Texas. More than 3450 correctional facilities that are located in the northern parts of America use the firm’s services. The solutions offered by Securus include incident management, products and services supervision, emergency response, biometric analysis, communication, inmate self-service, and information management.
Securus recently affirmed that it will inform the public on Global Tel Link’s (GTL) past misconducts and breaches of integrity through a release of facts, discoveries, evidence, and reports. GTL is one of the pioneer companies that offer communication services to law enforcement institutions in the United States. The CEO of Securus Technologies, Mr. Richard Smith, believes that businesses serving the inmate communication industry should not only concentrate on making profits but also focus on offering quality products and services to their clients. The standard and integrity of solutions provided should be kept high to retain the decent reputation of the sector. Securus aims at shaming GTL, for it to check on the standard of its operations.
The company will provide the information that it has in bits, and the first release to the press will have a 17-page report that the Public Service Commission of Louisiana wrote on GTL dishonesty during the time that it was contracted to serve the Louisiana Department of Corrections. Investigations were conducted, and it was discovered that GTL’s telephone clocks were adjusted to record an extra 15 to 36 seconds for every call. The company also inflated its pricing by having additional costs other than the calls’ regular billing. They had also violated the call rates by double billing some calls. GTL was wrongfully paid 1.243 million dollars from the Louisiana taxpayer’s money.